ASC³  Digital Navigators

Interested in working for ASC³ 
Please email résumé and cover letter to

HR & Payoll Specialist: Clarissa Davis
[email protected] 



Click here to download our application

 ASC³ assisted in creating a city-wide program dedicated to assisting community members with technology access via 1-on-1 training.
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Learn more at www.clevelandnavigators.org

Call the Cleveland Digital Navigator Hotline for tech help
​at 216-307-6990

Ashbury Senior Computer Community Center ( ASC³)
Digital Navigator Job Description

Visit us at 11011 Ashbury Ave. Cleveland, OH 44106 or call us directly at 216-421-2305

About ASC³:
The mission of ASC³ is to bridge the “Digital Divide” gap in our inner-city communities by addressing the technology needs of mature and older adults with limited income via education, resources and training through technology literacy and access to technology. ASC³ was established to implement positive initiatives, which provides empowering technology resources to greater Cleveland residents (young adults 18-40 mature adults 45-64, and senior citizens 65 and older).  The humanitarian-centered philosophy of ASC³ provides a nurturing atmosphere conducive for clients to learn and thrive, regardless of educational and/or financial barriers.
 
Position Overview:
The Digital Navigator provides individualized or small group assistance to program participants who need affordable home internet service, internet-capable devices, and/or basic digital literacy training and tech support. The Navigator will also be responsible for monitoring the  ASC³ Hotline for Internet Information and Digital Navigator Google Voice account, answering and forwarding questions regarding computer and internet connectivity.
 
Pay Rate:
$17-$22/hr depending on experience and education.
 
Responsibilities and Duties:

• Assist clients via telephone, email, and in-person (1-on-1 and in a classroom setting).
• Conduct adult basic digital literacy courses, remotely and in-person.
• Monitor  ASC³ Hotline for Internet Information (HII) and Digital Navigator Google Voice account: return technical support phone calls, provide referrals, etc.
• Provide 1-on-1 support to clients with specific tech support needs, remotely and in-person
• Direct community members to relevant resources, navigate them through online processes such as appointment scheduling, voting registration, virtual payments, government assistance applications etc.
• Develop relationships with community members by providing 1-on-1 attention, over multiple sessions, if necessary. 
• Travel to various training and support sites, as required.

Critical Skills and Aptitudes:

• Excellent telephone, online, and in-person communication skills.
• Ability to work and establish trust with diverse client populations.
• Excellent understanding, sensitivity, and patience with clients who may require repeated instructions or interactions to solve issues.
• Proficient in Microsoft apps, Google apps, Zoom and other virtual platforms.
• Basic knowledge of operating systems such as Linux, Mac OS, Windows, iOS, Chrome OS and Android.
• Basic knowledge of internet connectivity, routers, hotspots, and local ISPs.
• Ability to provide excellent communication, establish appropriate boundaries with clients, and demonstrate innovation and flexibility.
• Basic knowledge of PC, tablet and smartphone hardware, software, and peripheral connectivity.
• Proficient with passwords, online safety, and privacy management.
• Excellent public speaking and teaching skills.
• Ability to handle inventory up to 30lbs.
• Ability to travel independently as necessary to service program deliverables (must have car).

 
Education:

• HS Diploma/ GED Equivalent (Required)
• NorthStar Digital Literacy Certification (Attainable Upon Offer)
• College education/ coursework (Preferred)

Experience:

• Classroom instruction or equivalent experience: 3-5 years (Required)
• Technical support: 1 year (Preferred)
• Bilingual (Spanish – Preferred)
• Experience working with mature adults and seniors (Strongly Preferred)